Terms Of Engagement

Hosting
Unless otherwise discussed, the site will be hosted on Identify Web Design servers. These are fully managed servers, and provide unlimited email accounts. If you wish to host this on your existing server we can do this, and would just need the relevant details / contact with your IT company.

Supply of Content & Imagery
We tend to find that projects get the best results when clients are able to supply their own content and imagery to use – this is because you understand your business far better than we ever could. We will of course re-write your content to be search engine friendly, and engaging to visitors – but we do request that you supply the core content unless otherwise agreed. By proceeding with this project you agree to provide content to our design team within a timely fashion – usually no later than 2 to 3 weeks of the project commencing in order to ensure the project moves efficiently.

Delays in the Project
We try to schedule our time efficiently to ensure a fast turnaround on all of our projects; this often means we schedule time far in advance to ensure your project is completed promptly. In order for this to work we ask that you supply content and other requested information such as project stage sign offs within a timely fashion.

In the event of no contact / supply of information within a reasonable period, usually over 4 weeks, we reserve the right to invoice for work completed to date until the project resumes. We will always try and work with you to avoid this.

We will prioritize performance of the services as may be necessary or as identified in the proposal, and will undertake commercially reasonable efforts to perform the services within the time(s) identified in the proposal. To keep the project moving we require the client to review deliverables within the time identified for such reviews and to promptly either, (i) approve the deliverables in writing or (ii) provide written comments and/or corrections sufficient to identify your concerns, objections or corrections to us. It is important to acknowledge and agrees that our ability to meet any and all schedules is entirely dependent upon prompt performance of your obligations to provide materials and written approvals and/or instructions pursuant to the proposal. Any such delay caused by such instances shall not constitute a breach of any term, condition or our obligations under this agreement.

Additional Charges
Additional charges will be levied for services and changes requested that are outside the scope of the services quoted for on a time and materials basis, at our standard hourly rate of £40 per hour. Such charges shall be in addition to all other amounts payable under the quotation, despite any maximum budget, contract price or final price identified therein.

Substantive Changes
If change requests or revisions are deemed to be in excess of ten percent (10%) of the time required to produce the initial deliverables, and or the value or scope of the services, Identify Web Design Ltd reserve the right to submit a new and separate proposal for written approval. Work shall not begin on the revised services until a fully signed revised proposal and, if required, any additional retainer fees are agreed.

Testing and Acceptance
Identify Web Design Ltd will exercise commercially reasonable efforts to test deliverables requiring testing and to make all necessary corrections prior to providing deliverables to you. We ask that within five (5) business days of receipt of each deliverable, you shall notify us, in writing, of any failure of such deliverable to comply with the specifications agreed, or of any other objections, corrections, changes or amendments you wish to be made to such deliverable. In the absence of such notice from client, the deliverable shall be deemed accepted.

Future Updates, Management, Ownership & Support
The quote above includes CMS training, and as with all of our projects we offer free support for a minimum of 6 months after handover of the website.

Based on the above quote you will be able to edit the website using the content management system to update all static content, products, services, general pages etc. Any major changes to the structure / workings of the site in future may require additional work from Identify Web Design – but I think this is relatively unlikely given what you have set out above.

We’re very flexible and usually carry out any minimal changes without charge. We have a good working relationship with our clients and long term relationships are always our aim. Major changes to the website in future however will always be discussed beforehand and would be subject to an hourly update charge – currently £35 / hour.

Monthly Website Security and Maintenance
It’s extremely important to ensure that your website and all of its related software is kept up to date after your new website goes live.

Of course, we develop our websites to ensure that they are as future proof as possible – however, due to daily evolving threats on the internet there are constant updates and upgrades being released to software on a weekly basis.

Our maintenance service gives you complete peace of mind over your website, so you can continue running your business without interruption.

WHY CHOOSE IDENTIFY?

Web design is what we do – simple. We specialise in the creation of clean, good looking, effective, and easy to use websites that can really take businesses to the next level.

Our clients often report that websites created by Identify make a huge difference to their business – and become an online 24 x 7 sales tool that they previously didn’t have.

We’re a friendly team who don’t talk code or technicalities. We’re a down to earth, plain talking, Yorkshire based business who want to work with like-minded businesses and individuals.

A proven portfolio backed up with strong testimonials of clean and modern designs across a range of projects.

Click here to see our case studies