The Brief

Shanks (now known as Renewi) are a leading European waste management company operating in Europe and North America. Responsible for the waste disposal sites across Wakefield and the 5 towns, Shanks had inherited a paper based permit system for their commercial customers that was fast becoming unfit for purpose.

The result

Through a long planning process involving Wakefield Council and a number of other key stakeholders we were able to structure a new online permit management system that allows for faster and more efficient permit issuing and management.

The cloud based system offers a number of benefits, including:

  • Ability for commercial customers to apply online as opposed to visiting the site in person
  • Intelligent address and vehicle checks to recommend acceptance/denial of the application
  • An easy to use management system that can run custom reports within seconds
  • A tablet based portal to the system to allow gatehouse supervisors to easily search for a vehicle and deduct the relevant permit
in fraudulent permit applications
in service accessibility to customers

Many old systems that we are asked to replace are fast becoming a business critical risk due to their age and inefficiencies - many older systems are now built on frameworks and operating systems that are no longer supported from a security point of view. We can help to migrate your system to a newer, more efficient alternative.

What our clients Say...

We have been using Identify for around 3 years on a large web design we needed in place to manage our permit system. Throughout our time working with Identify Liam, Jordan, Josh, Robbie and Sam all give us excellent customer service.

Nothing is too much trouble for them when it comes to changes and queries and their response times are immediate when it comes to resolving issue etc. In addition they are now in the process of designing us a new website. I would highly recommend Identify to any company looking for a Web / program designer as the service offered from the team is excellent and there prices are more than reasonable for the service you receive.

Joanne Everson, Site Administrator

Like many of our clients, we’re still actively working with Joanne and the team at Shanks to this day.

We’ve rolled out a number of new features to the initial permit system (such as an Asbestos booking addon), proving that our solutions are scalable.

In summary, the system has allowed Shanks to offer a much improved service to both their commercial permit customers and other stakeholders that require up to date key performance indicators.