The Brief

RRS are a fast growing shop fitting and retail services business that employ a large number of fitters and subcontractors to carry out their jobs across the country. Previously using a paper based system, RRS knew that they had to move to an online booking management system to allow their business to scale.

The result

Working with key members of the RRS team from each department, Identify developed a cloud based job and booking management system that allows RRS to quickly and efficiently manage jobs at anytime, at any location. The system allows them to:

  • Diarise jobs and inform customers of their bookings
  • “Man up” jobs based on resources available on that day
  • Send automated job notifications by email and SMS
  • Log in to the system remotely to upload job status reports and site registers
  • Invoice and complete a job after completion
  • Calculate payroll and salary for staff based on site hours
in efficiency and number of jobs
in human error

Do you have a specific business operation or process that you want to automate but can’t find a solution? We can work with your business to map out a solution unique to you that will allow you to increase your operational efficiency and often save cost.

What our clients Say...



As well as building the initial system over 3 years ago, we’re still working with RRS to make continuous additions and improvements to their system which allows them to offer a slicker and more attractive service to their end client. One of the most recent additions to the system allows site supervisors to log on to the cloud service through their Samsung Galaxy Tablets to upload a work complete log, site register and “sign off” the job - replacing another previously paper based system.