The Brief

National Appliance Care offer a white goods repair service across England, Scotland and Wales. Operating a large network of engineers, and booking a large amount of jobs per day, it’s important that their back office administration system is as easy to use and as effective as possible.

The result

We have worked with NAC for a number of years now, initially developing a very basic booking system that has since evolved to have a significant number of features. Their online booking and management system allows call operators to quickly and easily administrate jobs.

Here are just a small number of the functions that the system offers:

  • Quickly select the most appropriate engineer for a job based on skillset and location
  • Job booking that alerts both the customer and engineer in realtime
  • Automatic job chases and invoicing procedures
  • Interface with their retail job management software SERVICEmate
  • Real-time reporting to allow effective spend of advertising budgets
100%+ increase in jobs booked per day
25%+ decrease in jobs lost through human error

Whether you repair appliances across the country, or you need a system to automatically manage your workflow - we’re able to recommend a platform and scope out a system build to suit you. We offer free, no obligation consultations to discuss the most suitable solution for you and your business.

What our clients Say...

We’ve been using the guys at Identify for the last year or so. During this time, they have helped me and my business develop our front of house website and a complex Job Management System.

We’ve been using the guys at Identify for the last year or so. During this time, they have helped me and my business develop our front of house website and a complex Job Management System We have always found them very understanding to our requirements and we were very impressed with how they have the ‘customer care’ factor in that they are very pro-active in suggesting differences, changes or improvements to my projects which are all driven to improve the end result.

Adrian Welke, Operations Director

Identify still maintains our relationship with Adrian and his business through a rolling monthly development retainer contract. This allows us to respond quickly to any potential issues that may arise, and constantly develop new features for the system as their business grows.

The investment in their job booking and management system has allowed the business to grow faster than may have been possible before, and save a significant amount of money on additional staff that would once have been required to manually administrate jobs.